{"id":4585,"date":"2022-09-29T22:12:55","date_gmt":"2022-09-29T15:12:55","guid":{"rendered":"https:\/\/wordpress.hosusana.gov.co\/?post_type=docs&p=4585"},"modified":"2025-12-26T11:45:05","modified_gmt":"2025-12-26T16:45:05","password":"","slug":"pqrsd-2","status":"publish","type":"docs","link":"http:\/\/201.184.190.110:8080\/HospitalSusanita\/docs\/pqrsd-2\/","title":{"rendered":"3. P.Q.R.S.D."},"content":{"rendered":"\t\t
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Peticiones, quejas, reclamos, sugerencias y denuncias<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Las\u00a0(PQRSD)<\/strong>\u00a0son una herramienta a trav\u00e9s de la cual los usuarios tienen la oportunidad de presentar sus inquietudes y sugerencias ante la administraci\u00f3n municipal.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\"\u00cdcono<\/a><\/figure>

Realice su PQRSD<\/a><\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tConsulta el estado de tu PQRSD\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Queja <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\u00a0Manifestaci\u00f3n de una persona, a trav\u00e9s de la cual expresa inconformidad con el actuar de un funcionario de la entidad; Tiempo de respuesta:<\/strong> m\u00e1ximo 15 d\u00edas h\u00e1biles<\/strong> Ley 1755\/2015, art. 14.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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\u00a0A trav\u00e9s del cual los usuarios del Sistema General de Seguridad Social en Salud dan a conocer su insatisfacci\u00f3n con la prestaci\u00f3n del servicio de salud por parte de un actor del Sistema de Salud o solicita el reconocimiento del derecho fundamental a la salud; tiempo de respuesta:<\/strong> si afecta la atenci\u00f3n en salud \u2192 Riesgo vital: 24 horas<\/strong>, Priorizado: 48 horas<\/strong>, Simple: 72 horas<\/strong> (d\u00edas calendario<\/strong>). Si no aplica priorizaci\u00f3n de Supersalud, m\u00e1ximo 15 d\u00edas h\u00e1biles<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Propuesta que formula un usuario o instituci\u00f3n para el mejoramiento de los servicios; tiempo de respuesta:<\/strong> m\u00e1ximo 15 d\u00edas h\u00e1biles<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Denuncia <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Puesta en conocimiento ante funcionario o proceso competente, de una conducta posiblemente irregular, para que se adelante la correspondiente investigaci\u00f3n disciplinaria y se remitan las correspondientes copias a las entidades competentes de adelantar la investigaci\u00f3n penal y\/o fiscal; tiempo de respuesta:<\/strong> m\u00e1ximo 15 d\u00edas h\u00e1biles<\/strong> para responder o informar el traslado a la autoridad competente.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Es la manifestaci\u00f3n que expresa el agrado o satisfacci\u00f3n con un funcionario o con el proceso que genera el servicio.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Reglamento P.Q.R.S.D.<\/a><\/h3>\n
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FORMATO DE PETICIONES, QUEJAS, RECLAMOS,SOLICITUDES, DENUNCIAS Y FELICITACIONES<\/a><\/h3>\n
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Para radicar un Petici\u00f3n, Queja, Reclamo, Sugerencia y\/o Denuncia, ingrese dando clic\u00a0sobre bot\u00f3n\u00a0de P.Q.R.S.D<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Denuncias por actos de corrupci\u00f3n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Si usted quiere presentar una denuncia relacionada con posibles actos de corrupci\u00f3n presuntamente cometidos por servidores p\u00fablicos del Hospital Susana L\u00f3pez de Valencia E.S.E. en el desempe\u00f1o de sus funciones, tambi\u00e9n lo puede hacer a trav\u00e9s del siguiente correo electr\u00f3nico: denunciacorrupcion@hosusana.gov.co<\/a><\/strong> o a trav\u00e9s del bot\u00f3n P.Q.R.S.D, se\u00f1alando tipo de solicitud \u00abDenuncia\u00bb.<\/p>

La persona encargada de atender las denuncias es el Jefe de Control Interno Disciplinario Luis Alfredo Molano Molano.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t

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Peticiones, quejas, reclamos, sugerencias y denuncias Las\u00a0(PQRSD)\u00a0son una herramienta a trav\u00e9s de la cual los usuarios tienen la oportunidad de presentar sus inquietudes y sugerencias ante la administraci\u00f3n municipal. Realice […]<\/p>\n","protected":false},"author":11,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"doc_category":[102],"doc_tag":[],"class_list":["post-4585","docs","type-docs","status-publish","hentry","doc_category-ciudadania"],"year_month":"2026-05","word_count":614,"total_views":"7467","reactions":{"happy":"0","normal":"3","sad":"21"},"author_info":{"name":"Edinson Burbano","author_nicename":"edinson-burbano","author_url":"http:\/\/201.184.190.110:8080\/HospitalSusanita\/author\/edinson-burbano\/"},"doc_category_info":[{"term_name":"Ciudadan\u00eda","term_url":"http:\/\/201.184.190.110:8080\/HospitalSusanita\/docs-category\/ciudadania\/"}],"doc_tag_info":[],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"http:\/\/201.184.190.110:8080\/HospitalSusanita\/wp-json\/wp\/v2\/docs\/4585","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/201.184.190.110:8080\/HospitalSusanita\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"http:\/\/201.184.190.110:8080\/HospitalSusanita\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"http:\/\/201.184.190.110:8080\/HospitalSusanita\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"http:\/\/201.184.190.110:8080\/HospitalSusanita\/wp-json\/wp\/v2\/comments?post=4585"}],"version-history":[{"count":100,"href":"http:\/\/201.184.190.110:8080\/HospitalSusanita\/wp-json\/wp\/v2\/docs\/4585\/revisions"}],"predecessor-version":[{"id":23568,"href":"http:\/\/201.184.190.110:8080\/HospitalSusanita\/wp-json\/wp\/v2\/docs\/4585\/revisions\/23568"}],"wp:attachment":[{"href":"http:\/\/201.184.190.110:8080\/HospitalSusanita\/wp-json\/wp\/v2\/media?parent=4585"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"http:\/\/201.184.190.110:8080\/HospitalSusanita\/wp-json\/wp\/v2\/doc_category?post=4585"},{"taxonomy":"doc_tag","embeddable":true,"href":"http:\/\/201.184.190.110:8080\/HospitalSusanita\/wp-json\/wp\/v2\/doc_tag?post=4585"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}